What is your cancellation policy?

Our cancellation policy requires clients to provide at least 48 hours notice if they need to cancel or reschedule an appointment. Cancellations made less than 48 hours in advance will be subject to a cancellation fee, typically equivalent to the full session rate. This policy helps ensure that time slots can be offered to other clients in need.

How do I know if therapy is right for me?

Therapy can be beneficial for anyone experiencing emotional distress, mental health challenges, or those looking to improve their overall well-being. If you find yourself struggling with issues like anxiety, depression, chronic pain, or the stress of managing a condition like scoliosis, therapy can provide you with the support and strategies you need to cope effectively. An initial consultation can help determine if therapy is the right fit for you.

How often should I attend therapy?

The convenience and accessibility of virtual therapy is certainly a benefit of therapy. The frequency of therapy sessions varies based on individual needs and goals. Typically, clients start with weekly sessions to build momentum and then may adjust to bi-weekly or monthly sessions as they progress. STC Therapy values flexibility and this includes flexibility in scheduling and frequency of sessions. 

Do you accept insurance?

STC Therapy does not bill insurance companies directly; however, we can provide you with detailed receipts for services rendered, which you can submit to your insurance provider for reimbursement. We recommend checking with your insurance company beforehand to understand your coverage for psychotherapy services.

What are your fees?

Fees will vary depending on the type of services. 

How many sessions does it take to start seeing results?

The number of sessions needed to see results varies. Some clients notice improvements within a few sessions, while others require longer-term therapy. Consistent attendance and active participation in therapy can expedite positive changes. 

What mental health problems can therapists and counsellors treat?

Therapists at STC Therapy specialize in:

• Anxiety and panic disorders

• Depression and mood disorders

• Chronic pain management

• Stress and burnout

• Adjustment to chronic illnesses such as scoliosis

• Self-esteem and body image issues

• Trauma & PTSD

• Therapy for teens

• Neurodivergent therapy (ADHD)

How can I prepare for the first session?

To prepare for your first therapy session:

• Reflect on your reasons for seeking therapy and your goals.

• Make a list of symptoms or issues you want to discuss.

• Gather relevant medical or psychological history.

• Be ready to discuss your current life situation and stressors.

• Arrive with an open mind, ready to talk openly and honestly with your therapist.

.